Xiova’s managed services suite increases availability and simplifies management with integrated and monitored support for your multiproduct, multivendor hardware and software environment.
Maximize your IT budget and staff by offloading routine IT functions to Xiova. Our managed services are tailored to relieve increasingly burdened IT staff from the routine, non-revenue generating tasks they often find themselves having to perform. Our fully integrated managed service solutions can be used to completely outsource critical applications or complement existing internal systems and IT resources.
Xiova provides complete, end-to-end, managed services for companies of all sizes. Our program consists of multiple levels of 7x24x365 monitoring with options for Helpdesk and On-site support. Our Service Level Agreements (SLAs) provide clients with the knowledge that their IT issues will be resolved in a timely fashion without the expense of additional full time employees.
All companies are looking for ways to improve network and systems availability while reducing IT operational expenses. Xiova allows our clients to easily budget for their IT needs. Whether you are a company that has a full-time IT staff, or are looking for a fully outsourced IT solution, our managed solutions will provide you with the coverage you need, backed by our on-staff engineering support.
We offer:
24/7 Remote Monitoring
Proactive Desktop and Server Management
Onsite and Remote Support
Email and Virus Protection
Strategic Planning for BCP, DR and future scalability
Backup and Recovery
Uninterrupted projects implementation and roll out
Improved IT network/system performance and reliability
Cost savings by keeping your company's IT up and productive
Peace of mind knowing that your IT is secure and protected
Please contact us and a Xiova Sales Member can assist you in customizing a solution designed for your environment and let us show you how we can save you money.
Xiova’s Network Management Service (NMS) provides proactive management that actively prevents technical problems and network downtime from occurring. Corrective action can be taken before problems occur, or before they are even noticed. If a problem should surface, this proactive approach enables us to resolve it quickly and thereby minimize costly downtime.
Our experienced staff continuously monitors the health of your infrastructure and helps manage growth by providing:
24x7 Real-time Network and Security Monitoring and Alerting
Provides agentless, secure and non-intrusive monitoring that uses no bandwidth
Monitors events, errors, process utilization, memory and network services
Monitors network and device availability
Provides alerts and pre-failure indicators
Performs trending analysis
Maintains historical tracking: who did what, when
Provides remote support for rapid problem resolution
Provides automatic dispatch of on-site support when required
Security Assurance
Perform regularly scheduled security analysis
Discover security vulnerabilities
Monitors and manages firewalls and anti-virus applications
Tracks and manage all software patches
Identifies failed back-ups
Network Performance and Uptime
Analyzes network and server health; compares results quarterly, identifies factors impacting score, and recommends areas for improvement
Establishes performance baseline and conducts ongoing performance monitoring
Highlights stressed devices and makes recommendations for remediation and resource allocation
Performs trending and forecasting to identify failures before they occur
Real-time Asset and Data Collection
Generates detailed inventory reports and asset management
Performs asset audits to identify under performing and underutilized devices
Performs real-time inventory and warranty tracking of all installed software packages, operation systems, and network devices
Identifies unauthorized applications installed by employees
Supports regulatory software compliance
End User Support
Xiova provides end-users with comprehensive Desktop/Laptop/PDA Support through our managed services program.
Available desktop support covers workstations, printers, peripherals, and Microsoft applications. Support is also provided for Laptop/PDA connectivity to ensure that you can access your information anytime and anywhere.
Our remote control capability allows our support staff to "take over" an end-user's system so that problems are quickly resolved without leading the user through a series of difficult to understand instructions. Remote control offers secure and lightning fast connections to any workstation residing within your site with no requirement for open inbound ports.
Xiova desktop support services allow end users to remain productive by providing break/fix, troubleshooting, maintenance, and management services. Our help desk personnel, experts in communications, customer service, and technology, provide a single point of contact for user support.
Asset Management
Keeping track of your hardware and software changes can be a daunting task, and it gets more difficult as the network expands beyond the walls of your organization to multiple locations including employee homes. Xiova solves the problem by providing a comprehensive hardware and software inventory of all servers, workstations and laptops under your management.
Xiova Asset Management does not require special servers or reconfiguration of your existing infrastructure. Flexible scheduling provides your organization with the control to completely automate all system audit functions across multiple networks. Automatic and recurring computer audits keep inventory up-to-date and accurate at all times and can be accessed anywhere using only a web browser.
Asset Management features include:
Complete system inventory and custom configuration
Networks, servers, workstations and mobile systems
Location independent - LAN, WAN, Remote systems behind firewalls or using NAT
All hardware: CPUs, PCI cards, memory and drives with user notes
All installed software: Licenses, version numbers, path and description
System information from DMI and SMBIOS including:
System make, model, serial number, motherboard type
Over 40 more custom configuration items
Operating System information, version number and service pack
